Return & Refund Policy
At Technolodium, customer satisfaction and transparency remain important to us. Due to the personalized and service-based nature of astrology consultations and certain customized products, specific return and refund conditions apply.
Astrology Consultation Services
Astrology consultations are personalized services performed based on the information submitted by the client.
- Consultation fees are non-refundable once the consultation has been delivered.
- No refunds will be provided for completed reports, analysis, recommendations, or consultation sessions.
- Customers are encouraged to review service details before booking.
Gemstone Return Eligibility
Gemstone products may be eligible for return only under limited circumstances.
- Incorrect product delivered
- Product received damaged
- Verified manufacturing defects
Return requests must be submitted within 48 hours of delivery. Supporting photos or documentation may be requested during verification.
Non-Returnable Products
- Customized gemstones
- Energized or activated gemstones
- Used or altered products
- Products damaged after delivery
- Consultation services already delivered
Refund Process
If a return request is approved after verification:
- Refunds are processed within 7–10 business days
- Refund timelines may vary depending on payment providers
- Approved refunds are returned through the original payment method where applicable
Cancellation Policy
Orders may only be cancelled before processing or shipment. Once a product has been dispatched or consultation work has started, cancellation may not be possible.
Return Procedure
To request a return or refund:
- Contact support with your order details
- Provide supporting images if applicable
- Wait for approval instructions
- Return the product only after confirmation
Contact Support
Email: technoludiumsolution@gmail.com
Last Updated: June 2026